Moving can be a stressful time for everyone. Choosing movers can either make or break your move. Here are 10 things you should ask the moving company before choosing them.
1. How am I billed and what’s included?
TMT: We charge port to port with an hourly moving rate. This includes the use of the 26 foot box truck, the two uniformed movers, shrink wrap, furniture/floor pads and a non deductible insurance on your possessions.
2. Are there any other fees?
3. Do you sell boxes and packing supplies?
TMT: We certainly do. We will even bring the boxes to your home/business ahead of time for free. Then on the move day charge you for whatever boxes you use and take back the rest with us. We have many different types of boxes to make your moving easier. Ask about our dish packs and wardrobe boxes.
4. Is there a cancellation fee or penalty for changing my moving date?
TMT: Nope. You may reserve a date on the schedule free of charge and there is no penalty for changing or cancelling. We know how tricky it can be booking a move with all the other variables. However, try to give us at least 24 hours notice. This allows us to give other customers the opportunity to fill the time slot.
5. When is payment expected?
TMT: Payment is expected when the move is completed.
6. What type of payment do you accept?
TMT: Cash, check and all major credit cards.
7. How long do you anticipate the job to take?
TMT: When you call us to book a job we can give you a fairly accurate quote right over the phone. By providing the addresses you are moving to and from, along with a detailed list of items we can estimate how many hours the move will take. Keep in mind, you only pay the time it takes to move broken into 15 minute increments. We often tell customers, overestimate the number of boxes and if there are items you think you will move, but we might end up moving them, put them on the list. In the end we rather quote you higher than what it actually takes – we don’t want to give you any surprises.
8. Do different days have different rates?
TMT: Yes, Monday through Thursday are our best rates. Friday and Saturday the rate is higher and Sunday it increases again.
9. How will you move my possessions safely?
TMT: Every mover and driver at Two Men and a Truck goes through an extensive training process. We never hire any day laborers or use temp agencies. We have something we call the “Grandma Rule” and try to treat everyone like we would our own grandma. Shrink wrapping and properly padding the items in the truck are the necessary precautions we take to prevent damages.
10. What happens if you damage my property and how long do I have to make a claim?
TMT: We do our best to treat your possessions like our own to prevent damages. Couches and furniture are wrapped and padded, glass is properly stored and flat screen televisions require being boxed. But every once and awhile a damage does happen.
Our drivers and movers will bring to your attention if a damage is noticed and will fill out the proper paper work. Also, before the movers leave it is a good idea to inspect everything and bring to the the drivers attention immediately. Once the paperwork is filed out, you can expect a phone call within the next 48 hours to discuss the course of action of getting your items repaired, replaced or reimbursed. The moving insurance has a 72 hour shelf life. Waiting to call in a damage can complicate the issue and delay corrective action.
For more information on moving, please give our office a call today at 863.646.6683.